In order to ensure world class Customer Service you must have the best people.
The best people don’t just suddenly appear. At GSLS we invest in our employees, not just in training but in listening to them. It is our colleagues who interface with our customers every day and deliver our excellent customer service.
We communicate with our colleagues through our internal forum. This body made up of representatives from each department and area, meets in full session four times a year. The agenda is set by all involved and any topic may be discussed. No changes to any working practices can be implemented unless discussed at the forum first.
Through this vehicle GSLS has enviable industrial relations. Not only have we never had a strike, we have never had a serious industrial issue.